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Our Reviews

Our Reviews

The staff are always polite, friendly and helpful. My relative is very settled and happy living there and is extremely well looked after. It is a great comfort to myself and the rest of the family that we know that she is so well cared for.
J C (Niece of Resident)
Thank you to everyone who arranged such an amazing party for my mums 100th Birthday. You all worked so hard. We as a family are continually grateful for all you do to keep her safe and so well looked after. Thank you so so much. Heather Geoff and all our family.
Heather Benge
Dear Tony, 
It sounds as though Lizzie has been having a great time with various activities which is great to hear and I also appreciate the photos they send of what she is getting up to. 
As ever thanks to all the staff for the great job they are doing with “My Little Treasure” – I can’t tell you how grateful I am to all The Team.
Gerrie
To Bianca & Staff,
Just wanted to say a huge thank you for Mothers Day afternoon tea last week. Also, to the staff who helped Brad purchase his card and present for me. It was all very much appreciated. Thank you again.
Debbie
It was an absolute pleasure to have your incredible residents and staff with us for the weekend. 
Your staff went above and beyond to ensure all campers had an amazing time, not just those they brought along.Thank you on behalf of our team for bringing such energy and commitment to our event. We cannot wait to see you all again soon.
Leah
Ace Knights Event Management
To Bianca,
A big thankyou for organising the lovely afternoon tea for Lizzie and me. It was very much appreciated. You are doing a fantastic job at the Farmhouse and it is great to have such a good manager at the helm. With thanks and best wishes, Bettie
Bettie
My lovely brother resided at Sands Lodge for many years until he passed away on 11th November 2021. He loved living there and was a huge character in the Lodge and will be missed terribly. The staff have been excellent, and my brother enjoyed his time there, especially enjoying the meals that were 
cooked; he always looked forward to the meals.
The staff are also very caring.
Irene 
Just wanted to say thank you so much for all what you have done so far for the Farmhouse residents. It was so lovely receiving a card and presents from Bradley this Xmas. First time ever. We would like to thank carers whom helped Bradley to shop. Happy New Year.
Debbie 
Mother of Farmhouse Resident Bradley
Dear George, Lynn, Tony and Adrienne, Thank you for letting me live here, I've never felt happy anywhere in my life but here i'm very happy. I know I have my moods and get depressed but you've always been here for me, and George you have your moods but I still think you're great and funny, I like it when you sing to me even though I don't understand what your singing. Lynn, you always make me laugh and you've got a great sense of humour and I love it when I can buy whatever I like, you always say yes but then George doesn't want me to spend all my money and over the years always helped me budget and save up. Tony, thank you for being you. You're a very stubborn man but I love you. Adrianne, you're lovely and beautiful. I love my bedroom and if i wasn't living here I wouldn't be alive no more. Oh yeah and LB I love you. I love you George, Lynn, Tony and Adrienne.
Tracy
Resident at Sands Lodge
Sands Lodge is a very nice home. I have made a good improvement since I came to live here 4 years ago. Staff are very good and understanding. I have a good relation with most of the other residents. We go out together a lot for walks, trips, sightseeing, parks, town, shopping, pub lunches and even to the nail bar, theatre and cinemas. The food is lovely and healthy.
Tracy
Resident at Sands Lodge
The garden is large but needs a bit of improvement which will be done in the summer. Staff accompany me for appointments and blood tests andsometimes we go out in the people carrier. The manager is very friendly and I can talk to him about anything and I can reach them through mobile and text messages even when the management is away. I would recommend this home to anyone who needed support.
Tracy
Resident at Sands Lodge
Dear Tony, 
It sounds as though Lizzie has been having a great time with various activities which is great to hear and I also appreciate the photos they send of what she is getting up to. 
As ever thanks to all the staff for the great job they are doing with “My Little Treasure” – I can’t tell you how grateful I am to all The Team.
Gerrie
Dear Tony, 
It sounds as though Lizzie has been having a great time with various activities which is great to hear and I also appreciate the photos they send of what she is getting up to. 
As ever thanks to all the staff for the great job they are doing with “My Little Treasure” – I can’t tell you how grateful I am to all The Team.
Gerrie
Thanks to all the staff for helping me to look after Dave for the past 1 1/2 years. I am so glad we chose the Swan Care Home, because of it’s people. At this sad time, I know that we all did as much as we could.
Pam & Ken
To everyone at the Swan, just wanted to say Thank You for all your help and support, which I won’t forget! I hope my next job will be as nice as this one. As I’ve had fun working with you all. All my love.
Roxxi
To all at Swan care home. We would like to express our thanks for all your kindness and patience whilst our Dad was with, Thank you all again. Best Wishes from Jayne & Sue
Jayne & Sue
Dear Advienne, Tony & staff, We would like to express our gratitude for the care Mum received from you all during her time with you, particularly towards the end. We know Mum didn’t involve herself in the various activities of the home, but we appreciate the efforts you all made to provide them. We have spoken very highly of the Swan and would be pleased to recommend you should the opportunity arise. It is difficult to know best how to show our gratitude. Please accept the small gift for you all to enjoy at your break time. With best wishes to you all for the future.
Nigel, Wendy, Joanne & Katie
To, Everyone at the Swan Care home. I would like to offer my sincere thanks for the compassion and understanding you all showed Hazel during her stay with you. Her illness was made more bearable by the time you all took to talk and offer comfort when she was upset. The homeliness of the Swan and the caring of the staff is what sets it above other care homes. I will always be grateful that she spent time being looked after by such a wonderful team.
David & Hazel Boyton
Dear Everyone, Thank you all for the loving care you gave to Mum, she was looked after with dignity and respect. To Wendy in the ‘Kitchen’ and for keeping her room so nice. Thanks to you, and for the friendship and help you all gave to me. I shall still be calling in from time to time so I will catch up with you all then.
Margaret, Robbie & Mike
To the staff and management of Swan Care Home. Please accept our most sincere thanks for the for the way you cared for Phyllis during her stay with you and just to advise you that her funeral service will be held at the Kingsway Evangelical Church in Dovecourt starting at 2:00 should anybody be able to attend.
Kenn Baron & Family